Are there junk removal services in NYC that don't charge hidden fees?
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The fees to ask any New York hauler about are stairs, walk-ups, long carries, disposal and fuel. Ours is a flat quoted price with none of them: no stair charge, no walk-up surcharge, no per-flight fee, no fuel surcharge and no separate dump fee. A fifth-floor walk-up is quoted the same as a ground-floor apartment holding the same things. The price only changes if what we find is genuinely different from your photos, and then you see the revised itemization and approve it before anything is loaded.
How fast can you pick up my junk?
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Same-day pickup is our specialty — we're the fastest junk removal in NYC. Book by 4 PM and, as long as a slot is open, a vetted hauler is at your door the same day — often within hours. If a same-day window is available, we honor it. Book later or once the day fills up, and we take the next open window, usually first thing the next morning. Either way you pick a 2-hour arrival window, there's no rush fee, and same-day is the standard flat rate — the same price as a scheduled pickup. We cover all five NYC boroughs: Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.
How does pricing work?
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Upload a photo or pick your items from our list — you see the exact price instantly. Per item, fully transparent. No phone calls, no in-person estimates, no surprise fees. Prices start at $75 and include carrying everything out from any floor in your building. 50+ haulers compete for every job, which keeps our prices the lowest in NYC.
Do I need to move anything to the curb?
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No. We come inside your apartment and carry everything out — any floor, walk-up or elevator, narrow hallways, tight stairwells, whatever it takes. You literally point at what you want gone and we handle the rest. That's the whole point.
Is the quote fixed after photos, or can it change on arrival?
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Fixed. The photo-based quote you see at booking is the price you pay. We confirm every item from your photos before the hauler is dispatched — no on-arrival surprises, no upsells, no "oh it's actually more" moments. If you decide to add items beyond what you booked, you'll see the updated price and approve it before they touch anything.
Can you provide a COI for my building?
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Yes — free, same-day. We submit the Certificate of Insurance directly to your managing agent or super. You don't chase anyone, you don't pay anything extra. Add the building's COI requirements (managing agent name, email, any additional-insured language) when you book and we handle it. Standard turnaround is within a few hours.
More on our doorman building + COI workflow →
What's included in the price?
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Everything. Hauler labor, stairs and elevator time, parking, transfer-station disposal fees, and EPA Section 608 refrigerant recovery for fridges and AC units — all included. No add-ons at the door. The per-item price you see at booking is the full price you pay.
Do you donate or recycle usable items?
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Best effort. Haulers route reusable items to NYC thrift partners and recyclers when feasible — clean working appliances, intact furniture, e-waste to certified processors. Honest reality though: the majority of jobs still go to transfer stations because the economics of sorting and delivering donations don't work on most pickups. If donation or recycling is a priority for your specific items, mention it when booking and we'll flag the route.
What items do you remove?
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Everything. Couches, mattresses, refrigerators, dressers, desks, TVs, exercise equipment, pianos, hot tubs, construction debris, full apartment cleanouts — we take it all. No item is too big, too heavy, or too awkward. If it fits through a door, we're getting it out.
How do I get a quote?
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Two ways. Option 1: Snap a photo of your junk — we identify every item and price it in seconds. Option 2: Pick items from our list and see the price instantly. No account needed, no phone call required, no waiting for someone to show up and give you an estimate. You see your price before you commit to anything.
Are you insured, and what are your coverage limits?
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Yes.
JunkRabbit carries its own commercial policy and issues the Certificate of Insurance in our name, so your building is covered whichever hauler runs the job.
- General Liability — $1M per occurrence · $2M aggregate
- Umbrella / Excess — $2M per occurrence · $5M aggregate
- Workers’ Compensation — $1M each accident · $1M policy limit
Your building is added as
additional insured, coverage is
primary and non-contributory, and a
waiver of subrogation applies — the three things managing agents check for. Haulers are separately licensed and background-checked, and carry floor protectors and moving blankets as standard.
Which areas do you serve?
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How are you this cheap?
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We're a lean company that works directly with local NYC haulers — no franchise fees, no corporate overhead, no 1-800 call centers, no fleet of branded trucks to maintain. 50+ vetted haulers compete for every job on our platform, and competition drives prices down. You get the same full-service pickup (we come inside, carry everything out, haul it away) for 30-40% less than the big national brands. That's it — no gimmick, just a better model.
What about walk-ups and stairs?
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We handle walk-ups every single day — it's NYC, we get it. Pricing is flat per-item regardless of floor: a sofa is $170 whether it's on the ground floor or the top of a 5th-floor walk-up. No walk-up surcharge, no elevator fee, no borough modifier. We come inside, carry everything out, handle the stairs or freight elevator. The price you see at booking is the price you pay.
Do I need to be home during pickup?
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Someone needs to be present to let the hauler in and confirm which items are being removed. The actual pickup usually takes 15-45 minutes depending on the job size. You pick a 2-hour arrival window and we text you when the hauler is en route.
How do I pay?
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Pay securely online with any credit or debit card when you book. The price you see is the price you pay — guaranteed. No surprise add-ons, no "oh it's actually more" when the hauler arrives.
