How fast can you pick up my junk?
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We specialize in same-day pickup. Most customers get a hauler at their door within hours of booking. Just pick a 2-hour arrival window that works for you — we'll be there. We cover all five NYC boroughs: Manhattan, Brooklyn, Queens, Bronx, and Staten Island.
How does pricing work?
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Upload a photo or pick your items from our list — you see the exact price instantly. Per item, fully transparent. No phone calls, no in-person estimates, no surprise fees. Prices start at $75 and include carrying everything out from any floor in your building. 50+ haulers compete for every job, which keeps our prices the lowest in NYC.
Do I need to move anything to the curb?
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No. We come inside your apartment and carry everything out — any floor, walk-up or elevator, narrow hallways, tight stairwells, whatever it takes. You literally point at what you want gone and we handle the rest. That's the whole point.
What if there's more junk than I quoted?
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No problem. Your hauler can add items on-site and you'll see the updated price before they start. Even with adjustments, we're still the cheapest option in NYC because 50+ haulers compete for every job on our platform.
What items do you remove?
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Everything. Couches, mattresses, refrigerators, dressers, desks, TVs, exercise equipment, pianos, hot tubs, construction debris, full apartment cleanouts — we take it all. No item is too big, too heavy, or too awkward. If it fits through a door, we're getting it out.
How do I get a quote?
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Two ways. Option 1: Snap a photo of your junk — we identify every item and price it in seconds. Option 2: Pick items from our list and see the price instantly. No account needed, no phone call required, no waiting for someone to show up and give you an estimate. You see your price before you commit to anything.
Are your haulers insured?
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Yes. Every hauler on JunkRabbit is licensed, insured, and background-checked. They carry floor protectors and moving blankets as standard. We handle doorman buildings, freight elevators, COI submissions — all the NYC building logistics that other services fumble.
Which NYC boroughs do you cover?
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How are you this cheap?
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We're a lean company that works directly with local NYC haulers — no franchise fees, no corporate overhead, no 1-800 call centers, no fleet of branded trucks to maintain. 50+ vetted haulers compete for every job on our platform, and competition drives prices down. You get the same full-service pickup (we come inside, carry everything out, haul it away) for 30-40% less than the big national brands. That's it — no gimmick, just a better model.
What about walk-ups and stairs?
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We handle walk-ups every single day — it's NYC, we get it. Your quote includes floor-level pricing (ground floor $0, 2nd +$25, 3rd +$50, 4th+ +$75) so there are no surprises. Buildings with an elevator have a flat $15 fee instead of per-floor charges. Either way, we carry everything out for you.
Do I need to be home during pickup?
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Someone needs to be present to let the hauler in and confirm which items are being removed. The actual pickup usually takes 15-45 minutes depending on the job size. You pick a 2-hour arrival window and we text you when the hauler is en route.
How do I pay?
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Pay securely online with any credit or debit card when you book. The price you see is the price you pay — guaranteed. No surprise add-ons, no "oh it's actually more" when the hauler arrives.